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Account owners will be asked to confirm details or update their account every 6 months to ensure information is still current. This information can then be passed on to first responders.Ĥ. This information remains secure and can ONLY be accessed by the dispatchers if a 911 call is made from a phone number associated with the profile. "down a long driveway", access codes if protected by a gate or security system, a list of people and pets in the home, medications, illnesses, allergies, physical attributes, and other medical information for each resident, vehicles owned, and even pictures of people, pets, or vehicles.ģ.
DELCO DISPATCH HOW TO
This can include- but is not limited to- descriptions of the home and how to access it, i.e.
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Fill out a profile, adding as much or as little information as you'd like. While this is not a preferred method for reporting emergencies, dispatchers understand that there are some situations in which texting may be the only option for communicating with 911.ĭelaware County now participates in the Smart 911 program. By the information you give the dispatcher the Yorktown Fire Department can respond quickly with up-to-date information should you need medical attention.ĭelaware County 911 can now receive and send text messages. The goal of the dispatch system is to provide the best care to our patients not only when the fire department arrives but before their arrival at an emergency. If you have not checked the dispatcher will ask you to go check and tell them what you found How old is s/he? If you don't know exactly an approximate will do. "Martha is out front but I can take the phone out to be with her" or "Martha is in her room and there is no phone access She is bleeding from a cut on her hand."Īre you with her now? Yes or No. What's the problem, tell me exactly what happened? Tell the dispatcher exactly what happened. This is important if you lose communications with the dispatcher they can call you back.
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What's the phone number you're calling from? Even with enhanced 9-1-1 the dispatcher has to confirm the number you are calling from. Where, exactly, is the patient? Are they in the bedroom? Are they in the front yard? If it is an apartment, know the unit number. The dispatcher will answer by asking "What is the address of the emergency?" You need to know the address you are at. Dispatchers at the Delaware County Emergency Communications Center can assist callers with pre-arrival instructions, get a clearer picture for incoming units, have equipment respond in the safest manner possible and reassure the caller/patient that help is on the way